What are your international shipping rates?
All international packages are shipped First Class Mail.
Canada: packages weighing 8 ounces or less $9.50, packages weighing 8-15 ounces $13.50
UK: packages weighing 8 ounces or less $13.50, packages weighing 8-15 ounces 22.50
Everywhere else there is a flat rate of $22.50.
Does my order have a tracking number?
Tracking numbers are available within the U.S. and will be sent once your package has shipped.
Is my order insured?
First Class Mail is not insured, but if you use Priority mail it includes $50 of shipping insurance within the U.S.
I live outside the U.S., can I get insurance/tracking numbers?
Unfortunately international mail is not insured and once it leaves the U.S. there will no longer be a tracking number available.
International packages can be delivered anywhere from 3-6 weeks once it is shipped. If your package hasn't arrived after 6 weeks, let me know! I will do what I can, but once the package leaves my hands I don't have control over what happens to it.
I never received my package. It looks like it was lost in the mail. What happens now?
Once I drop your package off at the post office, USPS guidelines state that the you are now the owner of said package. If it becomes lost in the mail, you will have to file a claim through USPS. Since I am no longer considered the owner, I will not have control over any claims that are filed.
I want you to be entirely satisfied with your purchase. If you find that something isn't to your liking, you have 15 days after receiving your order to contact me and start the return process. Everything must be undamaged and returned in original packaging. Once I receive the return, you will be refunded. Unless the return is due to an error on my part, you will be responsible for covering the cost of return shipping.
What do you use to dye your yarn?
I use professional acid dyes and citric acid to dye the yarn. After dyeing, the yarn is rinsed first in lukewarm water with soap, and then a second time in cool water to insure there is no remaining dye.
How do I care for projects knit out of Emmy Couture Yarns?
Superwash yarns are technically machine-washable, but hand washing is always best for knitted items. If you decide to machine wash your items, I recommend putting them in a lingerie bag to reduce the chance of them catching on either the washing machine or other garments in the load. If you hand wash your knits, I recommend using lukewarm water and a gentle detergent. Whichever way you choose, air drying is a must! Using a dryer can reduce the life span of your knitwear.
My project knit from your yarn is bleeding a little. Is this normal?
A little bleeding is normal for the first couple of washes especially with some of the richer dyes such as red, purple, and dark blue. I rinse all of my yarn skeins twice after dyeing, but there can still be small amounts of excess dye. Just rinse your finished project, separately from everything else, in lukewarm water with a gentle detergent. If the water runs clear, you should be good to go!
I was caking / balling my yarn, and it is a horribly tangled mess! Will you replace my skein?
I make every effort to ensure that your balling process will be as smooth and easy as possible. I do not offer replacement skeins or refunds for yarn that becomes tangled during balling/caking.
My colorway doesn't look identical to the picture, why?
There are a few different reasons for this:
1. As an independent yarn dyer, I dye in small batches. There will be some variation from skein to skein since I cannot produce identical dye lots. I don't have the huge machinery and whatnot that larger commercial companies do.
2. There is a good deal of variation to how colors appear on different computer monitors.
3. Some of the skeins of yarn are re-skeined due to tangling. I want you to have an easy balling/caking process. If a hank gets tangled during the dyeing process, I will re-skein it so you don't have any extra hassle. Re-skeining redistributes the various colors which can cause the yarn to look a bit different.
Any other questions?
Please feel free to contact me via email at email@example.com. I am happy to answer any questions!